Privacy policy

Last Updated: 4 August 2025
Artigianale operates this store and website, including all related information, content, functionality, tools, products, and services, with the aim of providing you (i.e., the customer) with a comprehensive shopping experience (hereinafter referred to as "the Service"). Artigianale is supported by Shopify technology, which enables us to deliver these services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases, or otherwise engage in transactions via the Service, or when you otherwise contact us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Service, you acknowledge and agree to the information collection, use, and disclosure practices described herein.

Personal Information We Collect and Process
When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymised or de-identified such that it can no longer identify you or be reasonably linked to you. Depending on how you interact with the Service, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, and account numbers, payment card information, bank account information, transaction details, payment methods, payment confirmations, and other payment-related information.

  • Account information: Including usernames, passwords, security questions, preferences, and account settings.

  • Transaction information: Including items viewed, placed in cart, added to wishlist, purchased, returned, exchanged, or cancelled, as well as your history of transactions.

  • Communications with us: Including information provided during communications with us, such as when you make inquiries with customer support.

  • Device information: Including data about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: Including information related to how and when you interact with the Service.

Sources of Personal Information
We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, visit or use the Service, contact us, or otherwise provide information to us;

  • Automatically via the Service, such as information collected from your device when you use our products or services, visit our website, or through cookies or similar technologies;

  • From our service providers, such as those engaged to provide specific technologies or collect/process information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information
Depending on how you interact with us and the type of service you use, we may use your personal information for the following purposes:

  • Providing, adjusting, and improving the Service: We use your personal information to provide the Service, fulfil contracts with you, process your payments, complete your orders, remember your preferences and interests, send notifications related to your account, process purchases, returns, exchanges, and other transactions, create and manage your account, arrange shipments, assist with returns/exchanges, enable you to post reviews, and personalise your shopping experience, such as recommending products based on your purchase history. This may include utilising your personal information to refine and enhance the Service.

  • Marketing and advertising: We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional messages by email, SMS, or mail, and displaying online advertisements for products or services on the Service or other sites, based on your prior purchases, cart activities, or other interactions.

  • Security and fraud prevention: We use your personal information to verify your account, provide secure payment and shopping experiences, detect and investigate potential fraud, illegal, unsafe, or malicious activities and take appropriate action, protect public safety, and ensure the security of our services. If you register an account, you are responsible for safeguarding your credentials. You are strongly advised not to share your username, password, or other login details with others.

  • Communications with you: We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.

  • Legal compliance: We use your personal information to comply with applicable laws, respond to valid legal processes, including requests from law enforcement or governmental authorities, and for civil discovery, potential or actual litigation, or to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as governed by this Privacy Policy. Such circumstances may include:

  • Sharing with Shopify, suppliers, or other service providers for services such as IT management, payment processing, data analysis, customer support, cloud storage, and order fulfilment/shipping;

  • Sharing with business and marketing partners to provide you with marketing services and advertisements. For example, we may work with Shopify and third-party services to support personalised advertising based on your online activities across different merchants and sites. Business/marketing partners will use your information as described in their own privacy notices. Depending on your location, you may have the right to opt out of certain types of targeted advertising and marketing content based on your online activity.

  • When you direct, request, or otherwise authorise us to disclose information to third parties, such as for product shipment or when using social media widgets or integration features;

  • Sharing with our affiliates or members of our corporate group;

  • In the event of a business transaction (e.g., merger or bankruptcy), or as required to comply with legal obligations (including responding to subpoenas, warrants, or similar requests), enforce relevant terms or policies, or to protect/defend the Service, our rights, or the rights of users or others.

Relationship with Shopify
The Service is hosted by Shopify, which collects and processes personal information about your access and use of the Service in order to provide and improve the Service. Information you submit via the Service is transmitted to and shared with Shopify, and may be provided to third parties located outside your country of residence for the purposes of providing and improving the Service. Additionally, to protect, expand, and enhance our business, we utilise certain enhanced features provided by Shopify, which may combine information about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for handling your personal information, including responding to your requests regarding the use of your information for these purposes. Please consult the Shopify Consumer Privacy Policy for information about how Shopify uses your personal information and related rights. Depending on your region, you can exercise certain rights regarding your information at the Shopify Privacy Portal.

Third-Party Websites and Links
The Service may contain links to websites or other online platforms operated by third parties. If you visit websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms/conditions. We make no representations or warranties and bear no responsibility for the privacy or security practices of such websites, nor for the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms (including on third-party social networking sites) may be visible to other users of the Service and/or those platforms, and may be used without restriction by us or the third party. The inclusion of such links does not imply an endorsement of any linked platforms or their owners/operators, unless otherwise disclosed.

Children’s Data
The Service is not intended for children, nor do we knowingly collect personal information from anyone under the age of legal majority in your jurisdiction. If you are the parent or guardian of a child who has provided information to us, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as defined by applicable laws) the personal information of individuals under the age of 16.

Information Security and Retention
Please note that no security system is perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission. We advise against sending sensitive or confidential information via non-secure channels.

We retain your personal information for periods determined by various factors, such as whether it is necessary to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices
Depending on your country of residence, you may have some or all of the following rights related to your personal information. These rights are not absolute and apply only in certain contexts. We may lawfully deny your request in certain circumstances.

  • Right of access/information: You may have the right to request access to personal information we hold about you.

  • Right to erasure: You may have the right to request the deletion of personal information we maintain about you.

  • Right to correction: You may have the right to request correction of inaccurate personal information we maintain about you.

  • Right to data portability: In certain circumstances, you may have the right to obtain a copy of your personal information and request that we transfer it to a third party.

  • Manage communication preferences: We may send you promotional emails; you can opt out at any time using the unsubscribe option in such emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.

You may exercise any of these rights using methods provided by the Service or by contacting us via the details below. For more on how Shopify uses your information and your rights (including those related to data processed by Shopify), visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of your rights. Where permitted or required by law, we may need to verify your identity before addressing your request. You may designate an authorised agent to submit requests on your behalf, in which case the agent must provide proof of their authority and we may require you to verify your identity. We will respond to requests in accordance with applicable law.

Complaints
If you have any complaints regarding our handling of your personal information, please contact us using the details below. Depending on your region, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers
We may transfer, store, and process your personal information outside your country/region of residence. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will do so under recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or an equivalent contract approved by UK authorities, unless the destination is determined to have adequate protections in place.

Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on this website, update the “Last Updated” date, and provide notification as required by applicable law.

Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call us, email jnselectshop@gmail.com, or contact us via our official LINE account.